Arranging a Funeral What you need to know
When your loved one passes on, it is crucial that you let the right people know.
You may get in touch with Serenity Casket & Funerals at 9618 6689 as soon as possible.
We will assess the situation and handle it from there.
The certificate of Cause of Death (CCOD) allows you to lawfully register the death of the decedent, which will be used for administrative matters. Once a doctor certifies a death online, a digital death certificate will be issued and can be retrieved from the My Legacy portal.
If the death occurs at home:
Firstly, contact the family doctor to issue the Cause of Death certificate (CCOD). In the event where there is no doctor, Serenity will arrange for one. After the death is certified by a doctor, a digital death certificate will be issued and can be accessed from the My Legacy portal, where family members have up to 30 days to download it. The digital death certificate is required to make funeral arrangements and apply for permits.
Secondly, you can handpick the clothes you would like your loved one to be dressed in for the wake and pass it to our staff; we will take over from here.
If the death occurs in a hospital:
The doctor will certify the cause of death at the site after which family members are able to access the digital death certificate from the My Legacy portal. They will be given up to 30 days to download the digital death certificate, which is required to make funeral arrangements and apply for permits. Unlike deaths that occur at home, two sets of clothes will be required for the deceased: one set for discharge and another for the wake.
If the death is perceived as unnatural:
Should the doctor be unable to certify the death, the body will be sent to the Mortuary @ HSA (located at Block 9 Singapore General Hospital) in a Police Hearse. The family will be called upon to assist in the investigation, during which the deceased’s NRIC and all medical documents related to the deceased, as well as all medicine consumed by the deceased, will be required. Please bring a full set of clothes for the deceased and pass it to our team.
Things to prepare:
| Male | Female |
|---|---|
| Full Set Clothes | Full Set Clothes |
| Undergarments (Underwear) | Undergarments (Bra, Underwear) |
| Covered Shoes | Covered Shoes / Heels |
| Optional: Dentures, Jewellery or any items that reflects the deceased | Optional: Dentures, Jewellery or any items that reflects the deceased |
Our support continues during the wake.
This is a very special time for family and friends to reconnect, reminisce and pay their last respect to their loved one.
Our dedicated Funeral Directors will work with you to deliver a funeral that reflects the life of your loved one.
A Commitment To Serve,
A Flawless Service,
To Mourn The Passing In Your Own Way
As events vary according to each day of the wake, our team will be overseeing different tasks daily.
| First day of the wake | Our Funeral Director will send your loved one in a casket to the residence where our team has prepared the setup ahead of time. Guests can register through our online tributes portal to reserve a time slot for visitation. |
| During the wake | Take this at your own pace and connect with your friends and family for visitation to pay their last respects. |
| Final day of the wake | Transport will be prepared for both the decedent and guests to bring them to the cremation or burial site. Livestream services for the last day will also be made available according to your request. |
It is in Serenity’s interest to make sure that the wake proceeds as smoothly as possible, hence,
the appointed Funeral Director will be contactable at any point of time for matters regarding the wake.
If you managed to complete the first two steps, the next best time to contact us will be now.
A Funeral Director is a trained professional that is here to oversee and handle your needs, allowing you to actualise a funeral fit for your loved ones. They are here to showcase the variety of available options and guide you to make the best decision for your needs and wants. Read more about our Funeral Directors
A Funeral Director will be assigned to you, they will then go on to assist you from here, including transferring the decedent to our care, optional embalming and the arrangement for the funeral matters that consist of, but are not limited to:
- Niches at a government-managed columbaria or other private columbarium
- Wakes and funeral arrangements
- Burial or collection of ashes
- Any other bereavement matters (Transport, Catering, Floral Arrangement, Obituary etc.)
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Your Funeral Director will require you to provide some important documents, but besides that, you will be free to process through your grief. Let our seasoned professionals take over, you are safe in their hands. |